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NOC/SOC

Based in Dubai, UAE, active 24x7x365, and staffed with qualified Engineers with the latest innovative tools to do its job

Our NOC – The Nerve Center

Operating 24 hours a day, 7 days a week, the Managed NOC/SOC is designed to monitor, identify and solve any kind of system or user issues. The NOC/SOC is fully equipped with sophisticated network management, monitoring and analysis and Cybersecurity tools. It is available to all Managed clients and its trained staff answers all their calls, questions and inquiries. The NOC/SOC also deals with monitoring LAN traffic threats, threat intelligence fees, and provides SIEM solution monitoring, forensic analysis of malware, VA/PT, social media and online threat monitoring, and more.

 

All problems are tracked in an online Trouble Ticketing System. The customer will be assigned a Trouble Ticket Number to ensure proper follow-up. The NOC/SOC monitors all servers, backbones and network devices. It looks at error, security and operations logs to get alerted to any impending issues. The NOC/SOC’s continuous monitoring services enable its engineers to identify potential issues so that they can address them before there is a problem. The NOC/SOC ensures the continuous and efficient operation of servers and services while providing high quality support for our clients. The NOC/SOC staff troubleshoots all network and systems-related problems and any user related issues. They are available 24x7x365 to address any issue that may arise

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